Complaint Handler
Core
Investigate and resolve regulated customer complaints for an insurance company, ensuring fair outcomes and adherence to regulatory timelines.
Role type
Complaint Handler (Customer Service)
Builds
Final Resolution Letters and closed complaint cases
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Complaint investigation, Root cause analysis, Regulatory compliance, Final resolution drafting, Caseload management, Polish language fluency, English C1 proficiency
Preferred skills
Financial services experience, Call centre experience, Hospitality experience, Liaising with regulatory bodies, Insurance knowledge
Technologies
Microsoft Office
Responsibilities
Identify, investigate, and resolve complaints promptly and fairly; Conduct thorough investigations to determine root causes; Draft clear and professional Final Resolution Letters; Meet quality and efficiency standards; Adhere to SLA and regulatory timelines; Manage your caseload effectively