Compliance & Contact QA
1,049 open positions
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Associate - Assurance Tech BakertillyIND KA Bangalore - Cherry Hills, IN 4d Author, configure, and maintain Assurance and Risk Advisory tools, templates, guidance, and training materials.
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Specialist - QA IffHyderabad GBS, India 4d Perform quality audits, transaction reviews, and process gap analysis to ensure compliance and drive operational excellence in Global Business Services.
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Quality Evaluator German C1 Trust and Safety CnxROU Bucharest - 15A, Orhideelor Street, 6th District, RO 4d Conduct quality evaluations and audits of content moderation decisions, policy enforcement actions, and escalation cases to ensure adherence to client policies and community guidelines.
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Analista de Qualidade Sr. - Unidade Teresina- Pi↗ AtentoTeresina, Piauí, Brazil 4d Senior Quality Analyst responsible for monitoring operational performance, identifying improvement opportunities, and implementing actions to drive process quality and customer experience.
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Accreditation and Governance Specialist CenterstoneBradenton, Florida, US $51k4d Supports enterprise Accreditation & Quality Governance by promoting continuous survey readiness, regulatory compliance, and consistent implementation of accreditation standards across all markets and service lines.
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Supervisor, Quality Improvement CenteneRemote-FL, US $70k–$126k4d Supervise Quality Improvement Associates to ensure accurate member information delivery and adherence to quality assurance standards in retention activities.
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Quality Specialist CvshealthTX - Work from home, US 4d Monitor, measure, and elevate daily workflows to maximize team efficiency, lower medical costs, and improve customer satisfaction.
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Quality Assurance Manager↗ Radfield Home Care (uk)Shrewsbury, England, UK 4d Provide proactive quality assurance, regulatory guidance, and improvement support across a portfolio of franchise offices to ensure safe, person-centred care and achieve CQC ratings.
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Analista de Qualidade↗ JobbolChapecó, Santa Catarina, Brazil 4d Monitor internal processes to identify quality improvement opportunities, maintain quality control records, and support standardization of procedures.
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Quality Assurance Senior Executive (Contact Centre)↗ SPH MediaSingapore, Singapore 4d Monitor and evaluate customer interactions (calls, emails, chats) to ensure adherence to standards, improve customer satisfaction, and drive performance improvement for a team of Customer Service Officers.
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Systems & Administration Support Officer QSSI, Castlebar, Co. Mayo↗ Western Care AssociationBallina, County Mayo, Ireland €35k4d Systems & Administration Support Officer providing system administration, data reporting, complaints management, and training support for the Quality, Safety and Service Improvement (QSSI) department.
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ANALISTA QUALIDADE E MÉTODOS SR (PÓS-VENDAS) AlliancewdEscritório Regional São Paulo, BR 4d Senior analyst managing post-sales quality, customer satisfaction metrics, and continuous improvement processes for the Renault dealership network.
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HCVP Quality Assurance Manager↗ Virginia Housing Development AuthorityGlen Allen, VA, US $95k–$128k4d Designing, implementing, and overseeing statewide quality assurance and compliance review strategy for Housing Choice Voucher (HCV) and Project-Based Voucher (PBV) programs administered through Local Housing Agencies.
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Lead Quality Assurance Manager↗ Bethany Christian ServicesCharlotte, NC, US 4d Lead Quality Assurance and Program Services Administration (PSA) for refugee and immigrant children programs, ensuring compliance with state/federal licensing, DHHS, and COA requirements.
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Planning and Quality Analyst (Clinical Auditor)↗ Central Ohio Area Agency on AgingColumbus, OH, US 4d Performs planning, research, analysis, and recommendations on routine fiscal and operational issues; manages audits, monitors accreditation readiness, and ensures adherence to agency policies and standards.
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Medicaid Audits & Investigations Compliance Officer↗ State of IowaDes Moines, IA, US 4d Provide oversight of Iowa Medicaid Program Integrity audits and investigations, ensuring compliance with federal and state laws while leading coordination with state, vendor, and managed care teams.
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Qualitätsmanager*in Kunden- und Beschwerdemanagement (m/w/d) Westfalen Weser Netz GmbHMinden, Westfalen, NORDRHEIN_WESTFALEN 4d Ensuring projects, investments, and processes are built on a solid economic foundation by evaluating decisions for cost-effectiveness and ensuring responsible resource use.
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Metodutvecklare till Vård & Omsorg↗ Kungsbacka KommunKungsbacka, Halland County, Sweden 4d Develop, participate in, and drive operational quality work at the unit level to ensure care and support are provided in accordance with legislation, goals, methods, and quality requirements.
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Quality Assurance Manager↗ Leicester City CouncilLeicester, England, UK £53k–£56k4d Developing and overseeing the Quality Assurance Framework for Children's Social Care and contributing to multi-agency audit and quality assurance processes to raise practice standards.
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Adjoint(e)-conseil principal(e), Analyste en assurance qualité - administration des régimes de retraite↗ AonMontreal, Quebec, Canada 4d Quality assurance analyst for pension plan administration, validating retirement calculations and ensuring accuracy in complex plan compositions.
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Manager Quality Assurance↗ Hilton Grand VacationsHonolulu, HI, US $86k–$94k4d Lead the Quality Assurance team to ensure operational excellence, maintain compliance, support revenue recognition, and deliver a seamless customer experience in the vacation ownership sales journey.
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Retail Quality Assurance Manager↗ Woodforest National BankThe Woodlands, TX, US 4d Assess adherence to branch policies and procedures, analyze performance data for regulatory compliance and customer service, and report findings to the branch network.
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Safety Model Operations Quality Assurance - Brazilian Portuguese Speaking (6-9 Month Fixed-term Contract)↗ TikTokLisbon, Lisbon, Portugal 4d QA specialist ensuring quality standards and performance for Trust & Safety moderation teams handling harmful content.
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Analista de Negócios Sr (Gestão da Qualidade de Soluções)↗ RnpBrasília, Federal District, Brazil 4d Senior Business Analyst driving quality management, process standardization, and continuous improvement for the DAGSol Solutions Directorate.
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Dividend Quality Reviewer↗ Computershare CanadaToronto, Ontario, Canada $52k–$54k4d North American Disbursements Subject Matter Expert ensuring accurate and timely dividend payment processing and quality control.
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?Business System Analyst - Remote↗ Remote $76k–$119k4d Support the accuracy, quality, and integrity of benefit plan data and documents within the Simplify Benefits1 platform through quality assurance, data validation, testing, and process improvement.
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Risk Compliance Manager↗ Camphill Communities of IrelandRemote 4d Strategic management of quality, risk, and compliance frameworks for a residential disability service provider, ensuring regulatory adherence and safeguarding.
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Quality Analyst – Customer Service (Japanese or Korean Speaking)↗ TpBangkok City, Thailand 4d Evaluate Japanese- or Korean-language customer interactions (calls, chats, emails) to drive service quality and continuous improvement for a 24/7 Customer Service programme.
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ANALISTA QUALIDADE JR↗ Stefanini BrasilBrasília, Federal District, Brazil 4d Monitorar e avaliar a qualidade dos serviços de suporte técnico e atendimento, garantindo conformidade e melhoria contínua da experiência do usuário.
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Quality Monitoring Reviewer↗ Bdo SverigeGothenburg, Västra Götaland County, Sweden 4d Develop, monitor, and ensure the quality management system (ISQM 1) for audit and advisory services.
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Manager - Quality Assurance↗ EveriseRemote, US 4d Lead and manage the Quality Assurance function across assigned programs, ensuring compliance with client requirements and driving operational excellence through audit governance and performance analytics.
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Sr Nurse - Quality & Acc. Wns-Global-ServicesRemote $80k–$90k5d Ensures clinical review departmental activities meet regulatory, client contract, and accreditation (URAC/NCQA) standards through quality assurance audits, root cause analysis, and process improvement.
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Quality Policy Trainer EquusWaterloo, IA, us 5d Conduct quality reviews, monitor compliance with policies and contract requirements, and develop training programs for staff.
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Training and Quality Lead SutherlandAngeles, Central Luzon, ph 5d Operationalize QA frameworks, design training programs, and conduct audits to ensure contact center agents deliver accurate, compliant traveler experiences.
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Manager, Performance Excellence JobgetherIndia 5d Lead quality assurance and performance analysis initiatives to ensure operational standards and compliance, turning audit data into actionable insights for business decisions.
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Associate I - Carrier Credentialing Acrisure100 Ottawa Ave Sw - GRAND RAPIDS, MI, US 5d Provide general administrative support to internal initiatives tied to automation, quality control of data associated with automation, testing, and aiding in the development of automation.
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Senior Operations Analyst AthenahealthChennai India 5d Drive measurable improvements in revenue cycle quality by leading end-to-end quality assurance, denial analysis, and process improvement initiatives for AR and denials workflows.
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Qualitätsmanager - QMB / Audits (m/w/d) Unternehmensgruppe PflegeButler GmbHFrankfurt am Main, HESSEN 5d Responsible for the entire quality management of care facilities in a cluster in Hesse, ensuring standards through on-site visits, audits, and implementation of quality systems.
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Management Analyst (Data Abstractor)↗ Tohono O'odham NationSells, AZ, US 5d Conduct quality monitoring and performance improvement data collection and analysis for clinical and support services to identify opportunities that improve patient outcomes.
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QA Analyst - Ambulatory Ops↗ Henry Ford HealthBingham Farms, MI, US 5d Monitor and assess customer service workflows, conduct audits, and provide feedback to ensure quality and production standards in healthcare operations.
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Language Quality Specialist – Linguistic Validation↗ IqviaRemote 5d Monitor translation quality of global freelancers and suppliers to maintain and improve external standards for IQVIA Language Solutions.
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Configuration Quality Analyst↗ Neighborhood Health Plan of Rhode IslandSmithfield, RI, US 5d Ensuring accuracy, completeness, compliance, and quality of system configuration activities for benefits and claims systems.
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