Compliance & Contact QA
539 open positions
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Quality Assurance Lead Analyst - Controllership↗ KeybankBrooklyn, OH, US $63k–$63k4d Lead Analyst in Controllership Quality Assurance, executing risk-based reviews to identify issues and strengthen the control environment.
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Learning Coordinator - Risk & Quality PwCAuckland - NZL, NZ 4d Coordinate the delivery of PwC's Global Audit Curriculum for 400+ Assurance people across five offices, managing logistics, systems administration, and compliance reporting.
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Quality & Customer Experience Supervisor JciPune-Maharashtra-India 4d Drive service quality and customer experience across Technical Support & Customer Service operations through structured quality audits, data analysis, process improvement, and targeted training initiatives.
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Pessoa Analista de Data Quality - Pleno↗ BipRemoto, BR 4d Design and apply data quality metrics, rules, and controls for regulatory reports to ensure adherence to RC18 regulations.
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Quality Lead and Trainer - Trilingue (Portuguese & Spanish & English) Market↗ TranscomPorto, P13, PT 4d Design, develop, and deliver training programs while monitoring and assessing contact center agent performance to ensure client standards.
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HR Governance & Quality Manager↗ KPMGToronto, ON, CA $74k–$111k4d Leads the day-to-day operation of the HR SoQM Office by planning, coordinating, and monitoring HR's annual quality management workplan and recurring SoQM activities.
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Quality Analyst↗ United Surgical PartnersWyomissing, PA, US 4d Collects, validates, analyzes, and reports on quality, patient safety, infection prevention, and regulatory compliance data to support performance improvement initiatives.
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Consultant, US ORM QA↗ CibcToronto, ON, CA 4d Oversee quality assurance for US Operational Risk Management programs, conduct independent risk reviews, and drive process improvements for the first line of defense.
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Quality & Training Coordinator DungarvinTorrance, CA, us $0k–$0k4d Support quality assurance, caregiver development, client service, and community relationships for in-home care clients in the Sacramento area.
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MQ (Medical Quality) Complaint Management Specialist JobgetherRemote $65k–$65k4d Manage escalated medical quality complaint files in a regulated healthcare environment by reviewing records, identifying missing information, and collaborating with stakeholders to ensure compliance and accuracy.
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Quality Analyst | Alexandria | MUST SPEAK GERMAN OR FRENCH!! SutherlandAlexandria, Alexandria Governorate, eg 4d Conduct daily audits of sales agents to ensure process adherence, compliance, and customer experience quality.
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Quality Analyst↗ VisaBogotá, CUN, CO 5d Individual contributor responsible for advancing quality, risk, and control monitoring through manual evaluation, AI-enabled quality intelligence, and data-driven insight generation to support first-line-of-defense risk governance.
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French & Flemish Quality Analyst | Portugal, Lisbon↗ Worldwide Recruitment SolutionsLisboa, P11, PT $17k–$19k5d Monitor customer interactions, conduct quality audits, and analyze performance to ensure service standards are met for a major automotive project.
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RN Registered Nurse QA Home Health - California License * No Compact Licenses*↗ Beverly GlennRemote $65k–$65k5d Quality Assurance RN Coordinator ensuring clinical documentation accuracy and regulatory compliance for home health patients.
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Quality Assurance Co-op ThermofisherMississauga, Canada $0k–$0k5d Support continuous improvement and digital transformation projects within the Quality Assurance organization by analyzing metrics, automating reporting, and optimizing document workflows.
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Manager/Executive - Regulatory Monitoring and Testing↗ Malayan Banking Berhad (maybank)Singapore, S00, SG 5d Lead independent Quality Assurance reviews and control testing to assess adherence to regulatory requirements and internal policies for Maybank Singapore Limited.
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Quality Improvement Lead, Permanent Full-Time VhacaToronto, ON $70k–$70k5d Organization-wide expertise in quality improvement, accreditation readiness, and performance measurement to drive better outcomes in home healthcare.
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Quality Improvement & Outcomes Analyst - Women's & Children's SaintfrancisYale Campus - Hospital 5d Facilitate quality improvement and peer review team meetings, collect and analyze healthcare performance data, and prepare reports on regulatory compliance and organizational performance.
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Quality Management Supervisor CvshealthIL - Work from home $44k–$44k5d Supervise Quality and Issue Resolution Specialists to audit service standards, investigate errors, and ensure continuity of care for patients.
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Government Programs Compliance Consultant - Remote HcscRemote $62k–$62k5d Evaluate Government Programs regulatory requirements, CMS guidance, and government contract obligations to assess compliance risks across Medicare Advantage business lines.
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Assistant Quality Assurance Manager AccorHotelMakkah, Makkah Province, sa 5d Support the Director of Quality & Guest Experience in implementing quality assurance plans, monitoring service standards, and translating audit findings into practical improvements for Sofitel hotels.
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Behavioral Health Clinical Quality Analyst Senior ElevancehealthCO-DENVER, 700 BROADWAY $80k–$80k6d Develops and conducts complex behavioral health quality studies by analyzing data patterns, performing on-site provider audits, and preparing for regulatory oversight.
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Reports & Deliverables Lead↗ SercoRemote $76k–$76k7d Ensures quality and compliance of contract deliverables, reports, and special studies for the CMS CERT program by performing technical reviews, editing, and quality assurance.
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Quality Assurance Specialist Regional Center of the East BayRemote $80k–$80k7d Ensures compliance with Title 17 and 22 regulations for community-based services supporting individuals with developmental disabilities through site visits, record reviews, and vendor oversight.
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Underwriting Auditor EthoslifeBangalore, India 7d Ensures accuracy, consistency, and compliance of underwriting decisions by auditing cases, tracking quality metrics, and driving continuous improvement in life/health insurance underwriting.
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Specialist Process Executive Sopra-SteriaNoida, Uttar Pradesh, in 7d Execute daily compliance checks and audits to ensure KPIs are met while managing stakeholder communications and resolving queries.
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Senior Analyst, Credentialing Quality & Data Operations OscarRemote $62k–$62k8d Ensures accuracy, quality, and compliance of healthcare provider credentialing and operational data through audits, analytics, and process improvements.
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Call Center Quality Analyst - Remote↗ Colibri GroupRemote 8d Drive data-informed quality strategies to ensure consistent, high-quality customer interactions across voice, chat, and email channels by evaluating performance and analyzing trends.
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Client Services Manager, Quality Assurance (FinTech) - Contract↗ Quesscorp Solutions Pte. Ltd.Singapore, S00, SG 8d Lead regional Client Services Quality Assurance across Southeast Asia, establishing governance frameworks, conducting audits, and driving continuous improvement for customer service operations.
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Risk Management Quality Engineer PhilipsShenzhen 8d Executes post-market surveillance processes, conducts quality assurance assessments on communication tools, and compiles product performance data to identify safety issues and ensure regulatory compliance.
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Quality Control Assistant (Remote Opportunity) FirstamRemote $37k–$37k8d Ensuring the quality and accuracy of documents or reports prior to final printing and customer distribution.
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Engineer - Service Desk P 4A Genpact1401-G-India: 14-45, Uppal, STPI, Hyderabad 8d Audit and coach service desk agents on voice and non-voice tickets to ensure quality scores and customer satisfaction.
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Assistant Manager, Quality Accountability Programs (APEC)↗ Marriott InternationalSingapore, S00, SG 9d Regional coordinator for Marriott's Accountability Program and Red Zone Re-imagined initiative, driving recovery strategies for underperforming hotels across Asia Pacific (excluding Greater China).
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Assistant Manager – Training, Luxury F&B↗ Marina Bay SandsMarina Bay, S00, SG 9d Supports the Hospitality Training & Quality Assurance team in implementing training programs, monitoring service standards, and conducting audits for Luxury F&B operations.
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Quality Analyst - Leave & Disability Claims GodirectMinneapolis, MN, US $56k–$56k9d Evaluating the quality, accuracy, consistency, and compliance of leave and short-term disability claim administration through audits and feedback.
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Senior Quality Assurance Analyst - Argentina↗ Teladoc HealthDesde casa, AR 9d Provide oversight and ensure teams meet quality standards for client onboarding and lifecycle change management in a virtual care environment.
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Supervisor of Training & Quality Operations↗ CVS HealthCumberland, RI, US $47k–$47k9d Strategic leadership role strengthening the RX Records team through training, quality assurance, colleague development, and operational readiness programs.
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Customer Service Oversight Analyst TransamericaEdinburgh, UK $28k–$28k9d Provide independent oversight of outsourced customer service operations to ensure fair customer outcomes and manage operational, regulatory, and business risks.
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OCCC Quality Assurance Coordinator RollinsRemote 9d Monitor and score customer interactions, develop quality standards, and provide actionable data to leadership to improve efficiency and customer satisfaction.
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