Mitarbeiter Learning & Development (m/w/d)
Core
Designing and leading training and qualification measures for Customer Service employees, while supporting quality assurance and developing leadership programs.
Role type
Learning & Development Specialist (Customer Service focus)
Builds
Training programs, leadership development formats, and quality improvement initiatives for Customer Service teams
Domain
Banking / Financial Services / Customer Service
Required skills
Training design and facilitation, Quality assurance analysis, Program coordination, Leadership development, Feedback process management, Project organization
Preferred skills
Experience in L&D or HR, Workshop conception, Digital tools proficiency
Responsibilities
Design and lead Customer Service training, Support quality assurance in Customer Service, Coordinate training schedules and content, Administer leadership development programs, Develop learning formats, Manage feedback processes and surveys
Seniority
Mid-level, hands-on IC