Quality Evaluator
Core
Monitor and evaluate inbound/outbound calls, emails, and chats for accuracy and adherence to quality standards to improve program performance.
Role type
Quality Assurance Evaluator
Builds
Quality assurance reports and insights for clients
Domain
Customer Service / Contact Center
Deliverable
dashboards & analysis
Required skills
Call monitoring, Data analysis, Microsoft Office, Multi-tasking, English (B2)
Preferred skills
Associate's Degree, 1-3 years experience