Quality Assurance Supervisor
Core
Lead a team of QA Auditors to ensure accuracy, empathy, and efficiency in customer interactions for DoorDash's delivery platform.
Role type
Senior IC Quality Assurance Supervisor
Builds
Customer experience quality standards and operational processes
Domain
Food delivery / Logistics
Deliverable
dashboards & analysis
Required skills
Team leadership, Data analysis (Google Sheets/Excel), Process improvement, Cross-functional collaboration, KPI tracking, Resource allocation
Responsibilities
Lead and mentor a team of up to 15 QA Auditors, investigate complex cases, identify trends from QA findings, allocate resources and manage workflow, establish and track team KPIs, drive process improvements.
Seniority
Senior, hands-on IC