Expert
Core
Own and manage QEM, the quality tracking tool, ensuring accuracy, compliance, governance, and continuous enhancement of the tool and its reporting outputs.
Role type
Senior IC quality operations analyst
Builds
Quality reporting outputs and insights for Data Operations and Client Operations teams
Domain
Consumer intelligence / Quality operations
Deliverable
dashboards & analysis
Required skills
Quality process management, Root cause analysis (RCA), KPI reporting, Data analysis, Stakeholder facilitation, Project management, Policy governance, Training material development
Preferred skills
SQL, Python, R, Power BI, Tableau, Workflow management platforms
Responsibilities
Monitor adherence to quality reporting policies and guidelines; Translate quality data into leadership-ready summaries and recommendations; Facilitate quality performance discussions with regional and global stakeholders; Develop and maintain QEM training materials and policy guidance; Coordinate cross-team initiatives to strengthen quality governance.
Seniority
Mid-level, hands-on IC
