Compliance & Contact QA
539 open positions
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Quality Assurance Specialist VerramobilityAZ_Mesa_HQ 9d Re-reviewing processed events to assess accuracy and improve throughput for clients.
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Quality Assurance Coordinator - Social Services DungarvinBloomington, IN, us $0k–$0k9d Ensure social service programs comply with state regulations and meet quality standards by monitoring sites, investigating abuse/neglect, and analyzing service delivery data.
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Voice of the Customer FictivSchaumburg, IL $51k–$51k9d Translate customer feedback into actionable business intelligence by managing survey intake, root cause analysis, and cross-functional collaboration to drive process improvements.
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Teamleiter Qualitätssicherung Kfz / Fahrzeugprüfung (m/w/d) CarOnSaleRemote 9d Lead the Quality Assurance team for vehicle reports, auctions, and data processes to ensure accuracy and efficiency for B2B used car buyers and partners.
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Expert - EU RD NielsenIQChennai, TN, in 9d Ensuring high-quality, timely, and accurate Reference Data operations across EU markets, managing the end-to-end delivery from retailer data input to client delivery.
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Quality Assurance Coordinator Constance-Hospitality-ManagementC Mauritius, mu 9d Support the resort's Quality Management System (QMS), ensure departmental compliance with C Resorts standards, and drive guest satisfaction initiatives through data analysis and feedback management.
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Clinical Quality Analyst, Manila (Day & Mid-Shift Support) EucalyptusPH - HQ - Manila 9d Safeguard clinical quality of patient-facing Medical Support interactions (phone, email, chat) by auditing for safety, accuracy, and empathy, and driving systemic improvements.
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Assistant Learning & Development Manager AccorHotelDubai, Dubai, ae 9d Establishes and manages training tools, coordinates internal technical training, leads quality assurance activities, and drives e-learning initiatives for a 5-star hotel.
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Senior Manager – Quality Assurance and Fiscal Integrity↗ Houston-Galveston Area CouncilHouston, TX, US 10d Lead Quality Assurance and Fiscal Administration teams to ensure compliance with federal, state, and local regulations for workforce programs.
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Trainer WayveLeonberg, Germany 10d Ensure the effectiveness of training programs, materials, and delivery methods while upholding operating standards and supporting professional development.
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Quality Assurance Lead↗ Potawatomi Federal SolutionsSpanish Lake, MO, US 10d Lead quality control and records management operations for a government work site, ensuring compliance with customer standards and preventing service defects.
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Mgr-Quality↗ Marriott International60, TH 10d Implement quality assurance processes to meet brand standards, ensure employee satisfaction, and drive continuous improvement at the property level.
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Quality Improvement Program Manager, Computed Tomography AkumincorpFlorida Remote Worker 10d Leads quality improvement initiatives, operational audits, and accreditation readiness for a national network of outpatient radiology and oncology centers.
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Compliance Analyst↗ TpRemote, US 10d Supports the organization's Compliance Management System (CMS) through ongoing controls monitoring, testing, auditing, reporting, and process improvement.
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Spécialiste, Assurance de la qualité – Estimateur de dommages automobiles AvivaCanada - Montreal QC 555 Chabanel Ouest 10d Ensure accuracy, consistency, and integrity of automotive claims assessment and management processes through quality control and re-inspections.
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Trainee Business Analyst (Quality & Process Department) MiratechAll cities, ua 10d Train a student or recent graduate to support business process improvement, risk management, and compliance activities within an IT services company.
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Quality Assurance Analyst - Swedish/ Norwegian/ Czech speaker Delivery-HeroBudapest, hu 10d Audit frontline agent interactions across chat, call, and email channels to ensure compliance with SOPs and improve customer/vendor/rider experience.
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Sr. Assoc-Quality Analyst SutherlandClark, ph 10d Oversee and manage performance and service quality to guarantee customer satisfaction through transaction evaluation and calibration sessions.
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QA Communication Specialist GrowetalentsAnywhere 10d Monitor and review the quality of communication between affiliate/sales managers and partners across channels like Telegram, Skype, and email.
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[쿠팡] 커머스 라이브/콘텐츠 품질관리팀 매니저(Live Quality Assurance) CoupangSeoul 10d Lead QA operations for live commerce, shorts, and VOD content to ensure safe shopping experiences and fair environments for sellers and creators.
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Complaint Handling Senior Analyst Cermati-ComJakarta, Jakarta, id 11d Manage and coordinate complaint handling activities, resolve complex escalated cases, and prepare performance reports to support collection improvement initiatives.
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User Access Review QA Analyst (contract)↗ KPMGRemote, US $229k–$250k11d Second-line oversight function ensuring the quality and completion of User Access Reviews (UARs) for clients.
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Manager, Enterprise Quality PayPalNew York City, New York, United States of America $109k–$109k11d Thought partner identifying issues and recommending best practices for business process improvements, leading functional projects, and analyzing business trends.
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Quality Manager (Remote | Telehealth)↗ Caretalk HealthRemote $83k–$83k11d Own quality performance across clinical tiers (RN, provider, PSS, Engager) and organization-wide clinical outcomes, defining standards, auditing interactions, and driving measurable improvements.
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Contact Centre Coach MyhcmAccra 11d Coach, train, and evaluate customer service representatives to ensure high-quality, compliant service delivery in the online gaming sector.
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DATA SPECIALIST ASSOCIATE I BbvaLima, San Isidro 11d Ensure compliance with bank recovery management processes, verify internal guidelines and external regulations, and generate performance reports to maintain operational integrity and legal compliance.
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Regional Risk & Quality Associate/Experienced Associate PwCPort of Spain, TT 11d Supporting PwC's Quality management System activities by testing and monitoring business controls, facilitating QMS program operations, and reporting on performance measures.
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Quality Improvement Specialist II CenteneRemote $56k–$56k11d Manage HEDIS projects, data collection, and reporting to support quality improvement initiatives in healthcare.
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Customer Service Quality, Learning and Projects Principal AiaMakati, PH-AIA Philippines 11d Ensure operational excellence in vendor-managed contact center operations and complaints management through quality control, training, and project management.
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Clinical Quality Analyst Charlie Health Behavioral Health OperationsRemote $57k–$57k11d Ensuring quality medical and clinical processes in behavioral health care through audits, compliance monitoring, and incident analysis.
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Assistant qualité - H/F EurofinsIvry-sur-Seine, IDF, fr $0k–$0k11d Managing quality documentation, tracking quality indicators, and processing customer complaint requests within the Kalilab system.
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Real Time Analyst Wns-Global-ServicesCape Town, NA, za 11d Monitor agent queues, analyze call center performance data, and generate real-time and periodic reports to ensure operational efficiency and adherence to service metrics.
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Quality Analyst - Healthcare↗ ActJohnson City, TN, US 12d Monitor inbound/outbound calls, emails, and chats to assess call center associate performance, technical accuracy, and adherence to healthcare programs.
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AGENTE MONITOREO↗ Grupo PosadasMIC, MX 12d Monitor call campaigns to ensure quality standards and adherence to client strategies, generating productivity reports and efficiency solutions.
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Global Training & QA Manager↗ XeAlcobendas, MD, ES 12d Design and deliver CX training programs and manage an AI-powered quality assurance (QAi) function for global customer support teams across Xe, Ria Money Transfer, and Dandelion brands.
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Quality Assurance Senior Analyst, Absence and Accommodations CoxRemote $74k–$74k12d Monitor, evaluate, and enhance the quality, accuracy, and consistency of case management activities for leave, accommodation, and workers' compensation support across Cox Automotive and its subsidiaries.
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Quality Analyst - JR↗ CognizantSão Paulo, SP, BR 12d Define, adapt, and strengthen quality standards for customer support while providing feedback and guidance to agents and team leaders.
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Associate Director of Quality Assurance↗ HumanaRemote, US $126k–$126k12d Lead quality assurance strategy and governance for the Creative and Content team to ensure work is accurate, compliant, on brand, and ready for execution.
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Financial Operations Data Quality Lead↗ Se HealthMarkham, ON, CA $50k–$63k12d Lead data quality controls, audits, and risk assessments for financial operations, ensuring accurate billing, payroll, and contract implementation within healthcare.
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Senior Analyst, Third Party Services AxiscapitalShort Hills, NJ, US 12d Operational and analytical support for North America delegated claims governance, third-party service oversight, audit coordination, and performance reporting for non-legal claim vendors.
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Quality Assurance Senior Analyst, Absence and Accommodations↗ Cox AutomotiveFL, US $74k–$111k13d Monitor, evaluate, and enhance the quality, accuracy, and consistency of absence and accommodations case management across Cox Automotive to ensure regulatory compliance and operational excellence.
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