Compliance & Contact QA
1,047 open positions
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Praktikant (gn*) Zentrales Qualitäts- und klinisches Risikomanagement (ZQRM)↗ Universitätsklinikum MünsterMünster, North Rhine-Westphalia, Germany 5d Internship in Central Quality and Clinical Risk Management covering complaint management, idea management, quality assurance, and risk management.
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Senior Quality Evaluator CnxRemote 5d Monitoring and evaluating inbound/outbound calls, emails, and chats for accuracy and adherence to quality standards.
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Associate I - Carrier Credentialing Acrisure100 Ottawa Ave Sw - GRAND RAPIDS, MI, US 5d Provide general administrative support to internal initiatives tied to automation, quality control of data associated with automation, testing, and aiding in the development of automation.
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Customer Service Analyst II AllstateInd – Pune Sez 2 (9Th And 10Th Floor), IN 5d SME for call center operations, quality control, and training development to improve customer service efficiency and quality.
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Customer Complaints and Quality Specialist/Specjalista/ Specjalistka ds. Reklamacji i Jakości] AyvensWarsaw Office, PL 5d Managing and coordinating the resolution of complex and escalated customer complaints, conducting root cause analysis, and driving corrective/preventive actions to improve customer experience.
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Analista de Evaluación y Control↗ Clínica CaliCali, Valle del Cauca, Colombia 5d Monitor, evaluate, and control processes in a healthcare institution to identify improvement opportunities and ensure compliance with procedures and regulations.
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Sr. Manager, Flight Coordination Quality & Tr↗ Angel MedflightRemote 5d Ensure every incoming lead is responded to promptly, handled consistently, accurately qualified, fully documented, and advanced through the appropriate next step to protect the patient and partner experience.
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Departmental Analyst Trainee 9-P11 / ITB / BID / APIS / Automated Print Unit↗ State of MichiganDimondale, MI, US 5d Define and maintain parameters for all booking systems within the state of Michigan, ensuring data transmission meets MSP and FBI standards.
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Safety Training & Quality Analyst↗ DiDi GlobalSão Paulo, SP, BR 5d Global Safety Quality Analyst responsible for executing quality programs, analyzing operational metrics, and developing training materials for customer service agents.
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Market Quality Performance Analyst↗ DanoneLouisville, CO, US $65k–$94k5d Manage and investigate consumer product quality complaints, ensuring compliance with management procedures and accurate data entry in Veeva and Salesforce systems.
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Quality & Risk Administrator↗ 4ways HealthcareHemel Hempstead, ENG, GB £25k5d Support the Quality & Audit team by maintaining audit logs, handling complaints, reviewing case records, and applying quality assurance criteria for a teleradiology service.
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Operations Analyst - Returns and Exceptions - Check Operations GhrDallas, US 5d Conducts objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards within Returns & Exceptions (R&E) processes.
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Outcome Testing and Controls Assurance Officer Allica Bank LimitedLondon, England, GB 6d Deliver independent, evidence-based assurance on customer outcomes and control effectiveness in line with FCA Consumer Duty and Risk Management Framework.
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Quality Assurance Analyst Delivery-HeroBudapest, hu 6d Audit frontline agent interactions across chat, call, and email channels to ensure compliance with SOPs and improve customer/vendor/rider experience.
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Quality Coordinator JobgetherRemote 6d Maintain and improve quality standards across projects and operational workflows by overseeing quality analysis, monitoring performance data, and implementing corrective actions.
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Life Contact Center Trainer & QA Analyst↗ Indiana Farm Bureau InsuranceRemote 6d Develops and manages Life Contact Center (LCC) training programs, coordinates system testing, and maintains written procedures and workflows for the LCC.
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Provider Enrollment Quality Assurance Analyst - AR (Remote)↗ Gainwell Technologies LLCRemote $41k–$58k6d Perform complex standard and non-standard processing, quality reviews, analyses, audits, reconciliations, and reporting activities in support of outsourced services while maintaining expertise across multiple work processes.
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Kvalitetssamordnare välkomnas till Utvecklingsenheten, Område 2↗ Sahlgrenska University HospitalGothenburg, Västra Götaland County, Sweden 6d Overarching role focused on follow-up, quality, and patient safety within adult psychiatry, creating structure and systematic use of data for analysis and development.
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Quality & Training Specialist, Live & Monetization - Hebrew Speaker (12 Months Fixed-Term Contract)↗ TikTokLisbon, Lisbon, Portugal 6d Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety policies, and lead training rollouts for BPO staff to ensure Trust & Safety compliance.
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Quality & Compliance Lead, HIQA Regulated Care↗ Sos Kilkenny ClgKilkenny, County Kilkenny, Ireland 6d Ensure high-quality, person-centred services across residential and day supports with HIQA regulatory alignment.
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Quality Assurance Analyst Keller Postman LLCLake Mary, Florida, United States 6d Develop and oversee a Quality Assurance program to safeguard service quality, evaluate client interactions, and ensure employees follow firm procedures.
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Analista de Qualidade Júnior↗ JobbolBarueri, São Paulo, Brazil 6d Execute and monitor quality controls related to Identity and Access Management (IAM), support internal and external audits, and track access provisioning processes.
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Homecare Compliance & Quality Assurance Lead↗ Dovida IrelandNavan, County Meath, Ireland 6d Ensure homecare operations meet internal and external standards, align with Dovida Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations while driving quality through technology usage.
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(USA) Manager, Quality Assurance↗ WalmartBentonville, AR, US $80k–$155k6d Leads quality assurance programs to ensure consistent service delivery, customer satisfaction, and compliance with company standards across product lifecycles.
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Recruiting Manager - Remote Work↗ INDI Staffing ServicesRemote 6d Ensure quality, consistency, and reliability of recruitment audits by handling complex cases, reviewing junior auditors, and aligning evaluation criteria.
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Senior Coordinator, Reporting and Quality Compliance RmitHo Chi Minh City, VN 6d Provides high-level operational, analytical, and governance support to the Deputy Dean for academic quality reporting, institutional governance documentation, and compliance activities.
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Senior Associate I - Risk & Quality PwCKarachi, PK 6d Support internal teams to mitigate and control client engagement risks, ensuring firm compliance with ISQM 1 and preparing for regulatory reviews.
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Quality Analyst IffHyderabad GBS, India 6d Ensure end-to-end quality and compliance across operational processes, identify risks, and prevent repeat defects.
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Operations Quality Assurance Senior Specialist (Chuyên viên Cấp cao Quản lý Chất lượng Giao dịch Bảo hiểm)-1 PrudentialThành phố Hồ Chí Minh, VN 6d Ensure quality outcomes for the Operations division by managing QA activities, maintaining process compliance, and supporting risk management and process improvement.
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Staff, Data Quality SantanderMA Wilmington, US $32k–$62k6d Execute routine reviews of critical member data to ensure accuracy, completeness, and adherence to established standards, supporting data quality risk controls.
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Consultor de Control y Calidad↗ Gallagher 6d Ensure efficient processes with high quality standards and excellent user experience by identifying improvement opportunities and driving quality initiatives.
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Quality Control Specialist KonovoBengaluru, Hybrid 6d Ensure accuracy of survey links and integrity of data collected for healthcare research clients.
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Analista de Calidad de Llamadas Sector Salud EficasiaBenito Juárez, Ciudad de México MXN 144k7d Monitor and evaluate the quality of medical calls made by doctors to ensure compliance with established protocols and standards.
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Sales Support Staff AigBangkok, TH 7d Quality control and compliance monitoring for telemarketing campaigns in the insurance sector.
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Quality Analyst BritishcouncilIndia 7d Develop knowledge articles, SOPs, and operational guidelines for finance processes (O2C, P2P, R2R) and monitor process activities to ensure financial and transactional accuracy.
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Agency Quality Business Officer SunlifeJakarta Selatan, Jakarta Raya, ID 7d Monitor and analyze business quality outcomes (Welcome Call, CSAT, ASAT, complaints) for the agency channel to identify root causes and drive continuous improvement.
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Quality Improvement Analyst↗ Workforce Solutions Rural Capital AreaCedar Park, TX, US $65k–$80k7d Ensures operational, fiscal, and programmatic compliance for workforce development programs and contractors through monitoring, evaluation, and quality assurance.
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Housing Choice Vouchers Quality Control & Training Analyst↗ Metropolitan DevelopmentNashville, TN, US 7d Monitor accuracy and quality of Housing Choice Voucher program transactions, identify trends/errors, and translate findings into practical training and coaching for staff.
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Analista de Procesos↗ NosisBuenos Aires, Buenos Aires Province, Argentina 7d Review and optimize operational and administrative processes to ensure compliance with ISO standards and improve efficiency.
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Référent Qualité Service Client Francophone↗ Savior Artigos Texteis LdaGuimarães, Braga, Portugal €11k–€17k7d Evaluate customer service interactions and support advisors' development to improve service quality.
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Sr Quality Assurance Analyst DexcomCebu, Philippines 7d Conduct call monitoring and quality audits to assess adherence to standards, analyze results to identify trends, and recommend solutions to improve customer experience and agent skills.
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Quality Assurance and Compliance Coordinator↗ Providence Health CareVancouver, British Columbia, Canada CA$148554k–CA$189819k7d Ensures accurate completion of Patient Records Outcome Management Information System (PROMIS) and CERNER data, develops balanced scorecards, and performs audits to improve patient safety and operational efficiency in a renal care program.
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Customer Quality Specialist↗ CtaimaPozuelo de Alarcón, Community of Madrid, Spain 7d Analyze quality of customer interactions and operational processes to identify improvement opportunities and ensure service excellence.
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Program Quality Assurance Technician I DenverGreater Denver Area, US 7d Conduct independent quality assurance reviews of eligibility determinations for public assistance programs to ensure compliance, accuracy, and prevent fiscal risk.
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Commissioning Support Officer↗ Trafford CouncilTrafford, ENG, GB 7d Support the Commissioning Officer and Specialist Commissioner in managing a portfolio of Care Homes and Homecare providers for older adults, focusing on quality assurance, financial reconciliation, and safeguarding.
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ANALISTA DE PROJETOS DE IMPLANTACAO I↗ V.talRio de Janeiro, Rio de Janeiro, Brazil 7d Monitor and audit internal processes and client B2B deliveries to ensure SLA compliance; investigate root causes of incidents; identify operational bottlenecks to propose improvements.
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