Quality & Governance Administrator
Core
Strengthen quality, governance, and controls across the Centralised Support Centre through effective peer review, reporting, and continuous improvement.
Role type
Quality & Governance Administrator
Builds
Operational controls and service improvements for the Centralised Support Centre
Domain
Insurance / Lloyd's market / Centralised Support Centre
Deliverable
dashboards & analysis
Required skills
Peer review execution, data analysis, root cause analysis, report writing, process development, stakeholder collaboration
Preferred skills
Centralised Support Centre systems knowledge, insurance product experience, regulatory compliance understanding, Microsoft Office proficiency
Responsibilities
Complete peer reviews and large premium checks, analyse quality and volume data, develop peer review and reporting processes, partner with CSC leaders and other departments, support audit responses and actions, conduct root cause analysis
Seniority
Individual Contributor