Zendesk Manager / Developer of Solutions for Migrations into Zendesk (m/f/d)
Core
Configure and maintain Zendesk instances for hundreds of agents and millions of passengers across 30 markets, including ticketing, voice, messaging, and Help Center setup.
Role type
Senior Zendesk Manager / Developer of Solutions for Migrations
Builds
Production Zendesk configurations, omnichannel routing, and market-specific deployments
Domain
Travel industry + Customer Support Technology
Required skills
Zendesk Enterprise configuration, omnichannel routing, API integration literacy, migration planning, documentation, stakeholder management
Preferred skills
Zendesk Admin certification, Salesforce Service Cloud migration experience, Zendesk Apps Framework, voice channel configuration (Talk/Amazon Connect)
Technologies
Zendesk, Amazon Connect, REST APIs, webhooks, OAuth, JSON
Responsibilities
Build and maintain core Zendesk setup across Support, Guide, Talk, and Messaging; configure Voice, email, webform, messaging, and Help Center for each market; translate migration plans into configuration and support go-live; configure marketplace apps and webhooks; document all configuration and market-specific deviations
Seniority
Senior, hands-on IC