Digital Technology Senior Team Leader/Project Manager – Unified Customer Portal & ServiceNow CSM
Core
Lead the delivery, enhancement, and operations of the Unified Customer Portal and ServiceNow Customer Service Management (CSM) & Gen AI capabilities for Cordant Services Business.
Role type
Senior Program/Project Manager (Enterprise Platform & AI)
Builds
Unified Customer Portal, ServiceNow CSM platform, Gen AI/Agentic AI capabilities
Domain
Energy technology, Customer Support, Enterprise Software
Deliverable
production ML models | product features
Required skills
Program/Project management, Enterprise platform delivery, Stakeholder management, Data migration, Gen AI strategy, DevOps, Agile methodology, Vendor management, Risk management, Integration management
Preferred skills
Enterprise architecture principles, Risk management frameworks, Strategic roadmap planning, Backlog prioritization, Sprint planning
Technologies
ServiceNow, Gen AI, Agentic AI, CRM, ERP, Data lakes, DevOps tools
