Senior Journey Architect
Core
Design customer journeys and service blueprints to drive retention, consumption, and revenue outcomes for B2B SaaS customers.
Role type
Senior IC Journey Architect
Builds
Customer journeys, service blueprints, and in-product guidance for DevSecOps platforms
Domain
B2B SaaS / DevSecOps / Customer Experience
Required skills
customer journey design, service blueprinting, cross-functional leadership, journey orchestration, marketing automation, funnel analysis, B2B SaaS experience
Preferred skills
DevOps, DevSecOps domain knowledge, AI integration
Technologies
journey orchestration platforms, marketing automation tools, in-app guidance systems
Responsibilities
Design backward from business outcomes to customer actions and engagement tactics; define self-serve, AI-assisted, and human-led step handoffs; build service blueprints documenting people, systems, data, and content; write journey specifications with triggers, audiences, and metrics; coordinate partner teams to launch journeys; measure conversion, lift, and retention impact; optimize journeys based on data insights.
Seniority
Senior, hands-on IC