CRM Application Engineer
Core
Oversee strategic growth and optimization of the CRM landscape to deliver superior experiences for travelers via data and automated workflows.
Role type
CRM Application Engineer
Builds
CRM tools, automated sequences, and system integrations for customer service teams
Domain
Travel technology / Customer Relationship Management
Required skills
CRM configuration and management, SQL, scripting, API-driven integrations, MySQL, JavaScript, CSS, HTML, PHP, React, data integrity management, incident management, root-cause analysis
Preferred skills
Customer Care or Customer Success background, Agile frameworks, VTENext, Salesforce, Zendesk, AWS, GitLab pipelines, AI-driven service tech
Technologies
MySQL, JavaScript, CSS, HTML, PHP, React, VTENext, Salesforce, Zendesk, AWS, GitLab
Responsibilities
Serve as the primary link between business units and technical delivery teams, translate business goals into technical specifications, manage CRM configuration and maintenance, evaluate platform performance for continuous improvement, partner on new functionalities and integrations, direct incident management and root-cause investigations
Seniority
Mid-level (3+ years experience)