Senior Customer Experience Solution Engineer (m/w/d)
Core
Lead technical PreSales engagements and design holistic Customer Experience (CX) solutions including architecture, data models, and scalable integration approaches for enterprise clients.
Role type
Senior PreSales Solution Engineer (CX)
Builds
Scalable CX solutions and AI-driven automation processes
Domain
Management Consulting / Customer Experience / Enterprise Software
Deliverable
production ML models | product features
Required skills
CX platform expertise (Salesforce, Microsoft), solution architecture, integration design, data modeling, technical workshop facilitation, AI tool evaluation, stakeholder management
Preferred skills
Mentoring, value argumentation, agile backlog management
Technologies
Salesforce, Microsoft CX platforms, AI tools
Responsibilities
Conduct technical PreSales meetings, design CX solution architecture, lead technical workshops, translate customer requirements into scalable architectural decisions, evaluate AI-driven automation opportunities, mentor team members
Seniority
Senior, hands-on IC