SOFTWARE SOLUTIONS DEVELOPMENT ASSOCIATE I - CANALES ASISTIDOS (CC-CB) - AI TRANSFORMATION & ENGINEERING COLOMBIA
Core
Develop and optimize contact center solution flows and custom integrations on Genesys Cloud Architect to ensure efficient user experiences.
Role type
Junior software solutions developer (contact center automation)
Builds
Contact center automation flows, custom Genesys Cloud solutions, and data actions
Domain
Financial services / Contact Center Engineering
Required skills
Java, JavaScript, Genesys Cloud Architect, Data Actions, Cloud data management, Generative AI/LLM concepts, Conversational bots
Preferred skills
CRM platforms, Web APIs, Cloud integration technologies
Responsibilities
Design and optimize workflows in Genesys Architect, Develop and integrate custom solutions on Genesys Cloud, Manage cloud data and performance metrics, Collaborate with development teams and clients
Seniority
Junior, entry-level IC
