Conversational Designer/Specialist (m/w/d)
Core
Designing and optimizing user-centered conversational flows for Conversational-AI solutions in customer support to ensure a modern, efficient, and human-like service experience.
Role type
Conversational Designer / Specialist
Builds
Conversational-AI solutions for customer support
Domain
Healthcare technology (eHealth) + Conversational AI
Deliverable
production ML models
Required skills
Conversational design, UX writing, Flow and dialog design tools (Voiceflow, Botpress, Dialogflow), NLU/NLP/LLM system understanding, Analytical thinking for conversation data and KPIs
Preferred skills
Customer support experience
Technologies
Voiceflow, Botpress, Dialogflow
Responsibilities
Designing and optimizing conversational flows from simple FAQs to complex support scenarios; Creating dialog designs, decision trees, and fallback strategies; Collaborating with product, development, and AI teams; Analyzing conversations and transcripts to derive optimizations; Testing new dialogs and conducting quality assurance; Training business units on best practices.
Seniority
Mid-level Specialist
