Senior Customer Experience Solution Engineer
Core
Lead customer experience transformation engagements by designing end-to-end solution architectures integrating CCaaS, CRM, voice, digital channels, automation, and AI.
Role type
Senior Solution Engineer (Customer Experience & Architecture)
Builds
Secure, scalable solution architectures connecting contact centers, CRM, voice, digital channels, and AI-powered agents.
Domain
Customer Experience, Contact Center (CCaaS), CRM, Enterprise Architecture, AI/Conversational AI
Deliverable
production ML models | product features
Required skills
Solution Architecture, CCaaS, CRM, Contact Center Technologies, AI/Conversational AI, Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse), API Integration, Enterprise Cloud, Technical Discovery, Workshop Facilitation, Executive Presentation, Mentoring
Preferred skills
Generative AI, Workforce Productivity, Complex Solution Engagements
Technologies
Power Platform, CCaaS, CRM, AI, APIs, Enterprise Cloud
Responsibilities
Lead technical discovery, architecture workshops, demonstrations, and proofs of concept; Design and demonstrate modern contact centre capabilities; Apply Power Platform to extend CRM and service solutions; Design AI-powered agents; Provide technical leadership across integration, APIs, data, security, and governance; Partner with sales, engineering, and delivery teams; Mentor other Solution Engineers.
Seniority
Senior, hands-on IC with leadership responsibilities
