Sales Support Staff
Core
Quality control and compliance monitoring for telemarketing campaigns in the insurance sector.
Role type
QA specialist for sales operations
Builds
Sales campaign quality assurance and compliance adherence
Domain
Insurance / Telemarketing
Deliverable
dashboards & analysis
Required skills
Voice file analysis, Quality Control conformance, Application form verification, TSR mis-selling reporting, Regulatory compliance monitoring, Team meeting participation
Preferred skills
Marketing degree, Telemarketing supervisory experience, Insurance direct marketing experience
Responsibilities
Listen to voice files (YES/NO/Confirmation) to assess campaign standards, Score and provide feedback on QA deviations, Verify application form completion, Monitor TSR sessions and document outcomes, Report TSR mis-selling incidents, Assist in pre-call team meetings, Monitor sales quality and recommend improvements, Ensure compliance with OIC regulations.
Seniority
Individual Contributor