Quality Assurance Analyst
On-site
Core
Audit frontline agent interactions across chat, call, and email channels to ensure compliance with SOPs and improve customer/vendor/rider experience.
Role type
Quality Assurance Analyst (Service Operations)
Builds
Service quality improvements and agent performance enhancements for food delivery operations
Domain
Food delivery / Logistics
Deliverable
dashboards & analysis
Required skills
Auditing, root cause analysis, data analysis, feedback delivery, stakeholder collaboration, calibration
Preferred skills
Experience in quality assurance, auditing, or customer service
Technologies
QA monitoring tools