2026 Training and Quality GVPAD – Sr Quality Evaluator/Trainers
Hybrid
Core
Monitor and evaluate quality of inbound/outbound calls and digital contacts (email, chat) for accuracy and adherence to standards; deliver client-focused training for new hires, product updates, and recursive training.
Role type
Sr Quality Evaluator / Trainer II
Builds
Quality assurance insights for program performance; trained workforce for client programs
Domain
Customer Service / Contact Center
Required skills
Quality monitoring, Call evaluation, Digital channel assessment (email/chat), Training delivery, Client program support, Certification maintenance
Responsibilities
Assess quality of customer contact methods, Provide insights for program improvements, Deliver new hire and product update training, Maintain Trainer Certification
Seniority
Senior, hands-on IC