Operations Analyst - Returns and Exceptions - Check Operations
Core
Conducts objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards within Returns & Exceptions (R&E) processes.
Role type
Quality Assurance analyst (financial operations)
Builds
Validated casework and process adherence reports
Domain
Financial services / Check operations
Required skills
Check processing knowledge, Exception handling, Transaction validation, Data interpretation, Procedure application, Operational judgment
Preferred skills
Returns & Exceptions experience, Quality assurance testing, Process improvement identification
Technologies
Check Operations applications, Reports, Supporting systems
Responsibilities
Inspect data to identify issues and trends, Collect and interpret data to validate operational processes, Research transactions and analyze supporting documentation, Identify discrepancies and determine appropriate resolution or escalation, Evaluate completed casework for adherence to standards, Escalate control gaps or concerns
Seniority
Mid-level, hands-on IC