Outcome Testing and Controls Assurance Officer
Core
Deliver independent, evidence-based assurance on customer outcomes and control effectiveness in line with FCA Consumer Duty and Risk Management Framework.
Role type
Senior IC risk and controls assurance officer (outcomes testing)
Builds
Independent testing reports, action plans, and control ratings for Allica Bank's customer-facing journeys
Domain
Financial services / Fintech / Regulatory compliance (FCA Consumer Duty)
Required skills
Outcome-based testing, Secondary controls testing, Root cause analysis, Stakeholder engagement, Action plan management, Regulatory knowledge (FCA Consumer Duty), Risk assessment, Process evaluation, Vulnerable customer treatment assessment, Reporting and insight generation
Preferred skills
Experience in 1st/2nd line risk and assurance, Financial services background, Knowledge of FCA Conduct Rules
Technologies
RiskSmart
Responsibilities
Conduct outcome-based testing across customer-facing journeys to assess consistency with Consumer Duty obligations; Review customer cases, communications, and operational activity to identify potential customer harm or process weaknesses; Assess process execution and customer experience to ensure clear communications and no unnecessary barriers; Communicate testing results clearly to stakeholders and ensure findings are understood and owned; Agree and track action plans to remediate poor outcomes; Deliver secondary controls testing to assess design and operating effectiveness; Update RiskSmart with control test results, ratings, and action plans; Engage with Risk Business Partners to share themes and support consistent testing; Escalate significant issues, risks, or thematic concerns; Contribute to continuous improvement of testing methodology and reporting; Ensure all testing is conducted objectively and independently.
Seniority
Senior, hands-on IC