Program Quality Assurance Technician I
Core
Conduct independent quality assurance reviews of eligibility determinations for public assistance programs to ensure compliance, accuracy, and prevent fiscal risk.
Role type
Program Quality Assurance Technician
Builds
Program integrity and accurate benefit issuance for SNAP, Medical Assistance, Adult Financial, and Long Term Care programs.
Domain
Public sector / Social Services / Human Services
Deliverable
dashboards & analysis
Required skills
Eligibility determination, Policy interpretation, Case review, Data analysis, Trend identification, Documentation review
Responsibilities
Perform quality assurance reviews of eligibility cases, Evaluate case actions for accuracy and policy compliance, Identify trends and opportunities for improvement, Analyze program data to provide recommendations, Assist in identifying training needs, Collaborate with program staff to promote consistent policy application