Quality Coordinator
Core
Maintain and improve quality standards across projects and operational workflows by overseeing quality analysis, monitoring performance data, and implementing corrective actions.
Role type
Quality Coordinator (Operations)
Builds
Quality dashboards, performance reports, and standardized operating procedures
Domain
Operations / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality analysis, performance data monitoring, corrective action implementation, quality sampling, documentation management, training coordination, process gap identification, report preparation, vendor coordination, SOP maintenance
Preferred skills
Linguistics or related field degree, top-tier university background, BI tools familiarity, data analysis expertise
Technologies
Spreadsheets, task management platforms, business intelligence (BI) tools
Responsibilities
Develop and maintain quality dashboards tracking KPIs; Prepare quality reports and performance summaries; Conduct quality sampling and guideline adherence checks; Identify and document quality defects; Monitor corrective and preventive actions; Coordinate training sessions; Maintain quality guidelines and SOPs; Collaborate with Project Managers and Operations teams; Manage access requests for QA tools; Support vendor coordination; Recommend process improvements; Mentor junior team members
Seniority
Mid-level, hands-on IC