Quality Analyst
Core
Develop knowledge articles, SOPs, and operational guidelines for finance processes (O2C, P2P, R2R) and monitor process activities to ensure financial and transactional accuracy.
Role type
Quality Analyst (Finance Operations)
Builds
Knowledge management systems, process documentation, and audit-ready control evidence
Domain
Finance Operations / Process Improvement
Required skills
Process documentation, SOP creation, Quality monitoring, Financial transaction analysis, Audit compliance, Knowledge management, Process mapping, Data accuracy validation
Preferred skills
ISO 9001:2015 knowledge, MS Visio/Excel/Word/PPT proficiency, Records management
Technologies
MS Visio, MS Excel, MS Word, MS PowerPoint
Responsibilities
Develop knowledge articles and operational guidelines for finance processes, Monitor samples of operational activities and financial transactions for accuracy, Support internal and external audits by ensuring complete documentation, Design process maps and workflow notes for finance operations, Manage knowledge retention and archival policies, Validate refunds, reconciliations, and payments