Operations Quality Assurance Senior Specialist (Chuyên viên Cấp cao Quản lý Chất lượng Giao dịch Bảo hiểm)-1
Core
Ensure quality outcomes for the Operations division by managing QA activities, maintaining process compliance, and supporting risk management and process improvement.
Role type
Senior Operations Quality Assurance Specialist
Builds
Operational quality systems and compliance frameworks for the insurance division
Domain
Insurance / Healthcare
Deliverable
dashboards & analysis
Required skills
Data analysis, Process compliance, Risk identification, Training delivery, Regulatory standards knowledge, Audit support
Preferred skills
Medical or Pharmaceutical background, Insurance industry experience
Responsibilities
Support the QA team in managing activities per the Operating Manual, Identify potential risks and develop preventive strategies, Review quality reports to ensure data integrity, Participate in refining QA processes for efficiency, Document findings and prepare monthly reports for the Operations Governance team, Assist in overseeing QA execution and adherence to procedures
Seniority
Senior, hands-on IC