Analista de Calidad de Llamadas Sector Salud
Core
Monitor and evaluate the quality of medical calls made by doctors to ensure compliance with established protocols and standards.
Role type
Quality Analyst (Medical Sector)
Builds
Quality assurance processes for medical call centers
Domain
Healthcare / Medical Services
Deliverable
dashboards & analysis
Required skills
Medical degree, analytical skills, critical thinking, attention to detail, communication skills, ability to provide constructive feedback
Responsibilities
Monitor and evaluate the quality of calls made by doctors, Verify compliance with protocols and quality standards, Provide objective and constructive feedback to doctors, Identify areas for improvement and follow up on corrective actions, Contribute to strengthening the quality of medical care