Associate, Total Quality Management
Core
Lead the design, optimization, and implementation of operational processes and quality improvements for a health insurance company, serving members and internal stakeholders.
Role type
Associate, Total Quality Management (Operations & Process Improvement)
Builds
Operational processes, quality platforms, and KPI dashboards
Domain
Health Insurance / Operations / Quality Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional project management, data analysis (SQL, Big Data), process improvement methodologies (Lean, Six Sigma), stakeholder management, risk mitigation, KPI development, UAT leadership
Preferred skills
Health insurance domain experience, data software proficiency (Excel, Google Sheets)
Technologies
SQL, Big Data query tools, Excel, Google Sheets
Responsibilities
Lead end-to-end management of cross-functional implementations and projects; Evaluate departmental performance by analyzing data and metrics; Develop and maintain KPI dashboards; Perform trend and variance analysis; Work with stakeholders to align audit forecasts with business objectives; Formulate change management and risk mitigation strategies; Mentor team members and support professional development
Seniority
Associate, individual contributor
