Quality Assurance Senior Specialist
Core
Execute quality checks and calibrations for complex, high-risk payment cases; act as a Subject Matter Expert to resolve escalations and drive consistent decision-making; use advanced analytics and AI to identify trends and root causes.
Role type
Senior IC Quality Assurance Specialist (Payments)
Builds
Scalable operations and risk controls for a global money transfer platform
Domain
Fintech / Cross-border Payments
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Quality Assurance methodologies, Risk and Compliance expertise, Analytical skills, Training and competency assessment, Systems and tools proficiency, Payments domain knowledge
Preferred skills
AI tool utilization, Root cause analysis, Stakeholder influence
Technologies
AI tools, Dashboards, Payment systems
Responsibilities
Execute QA checks and calibrations for high-risk cases; Lead thematic reviews using test scripts and scorecards; Resolve complex queries and drive Root Cause Analysis; Lead internal and cross-functional calibration activities; Analyze QA outcomes and data to identify trends and inform recommendations; Present insights to stakeholders to drive continuous improvement.
Seniority
Senior, hands-on IC with mentorship responsibilities