LAC Claims Governance Compliance and Quality Assurance Manager
Core
Execute Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC), building a robust Governance Framework and overseeing Claims Compliance activities.
Role type
Manager, Claims Governance, Compliance and Quality Assurance
Builds
Global Claim policies, standards, controls, and a Governance framework/guardrails for LAC claims.
Domain
Insurance (Property Casualty) / Claims Operations / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Claims governance and compliance strategy, audit program management, regulatory environment awareness, claims operations knowledge, governance framework development, continuous improvement methodologies, data-driven decision making, stakeholder influence and leadership, root cause analysis, action plan tracking and remediation.
Preferred skills
Experience in multi-channel complex organizations, change agent capabilities, commercial mindset, ability to present analysis to senior management, cross-functional collaboration.
Technologies
None explicitly stated
Responsibilities
Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims; Align and strengthen controls for LAC Claims to ensure consistency and identify emerging risks; Develop and maintain Global Claim policies, standards, and controls; Manage and coordinate reviews of Global Claims Authorities and Major Loss Issuance Thresholds; Monitor existing Claims operational control structure and ensure changes based on audit feedback; Support the management and execution of the QA audit schedule across LAC; Coordinate with various functions on business improvement programs and key remediation activities; Foster working relationships with regulatory bodies and AIG business groups; Track agreed action plans through to completion; Establish and maintain effective communications/collaboration with all stakeholders to identify trends and opportunities; Represent Claims in enterprise forums and projects; Collaborate with claim management in the development of meaningful action plans; Proactively identify and execute project activity to enhance the QA, Governance & Training function; Interact with multiple business partners; Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units; Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing; Drive a culture that promotes collaboration, diversity, equity, and inclusion.
Seniority
Manager, hands-on leadership