Mitarbeiter Qualitätsmanagement in der KRH Psychiatrie GmbH(w/m/d)
Core
Independent handling and evaluation of inquiries (complaints, praise, requests) from patients, relatives, staff, and visitors; continuous support of the Quality Management (QM) leadership and QM Manager for developing the QM system and improving cross-site collaboration.
Role type
Quality Management Specialist in Healthcare
Builds
Internal and external reporting procedures (QS procedures, Quality Report § 137 SGB V), document management system
Domain
Healthcare / Psychiatry
Deliverable
dashboards & analysis
Required skills
Patient/visitor inquiry handling, QM system development, cross-site collaboration, internal/external reporting, document management, customer survey analysis, audit coordination, MS Office
Preferred skills
QM qualifications, QM project experience
Responsibilities
Handling and evaluating patient/visitor inquiries, supporting QM leadership and QM Manager, maintaining document management system, conducting customer surveys, participating in QM projects, supporting internal and external audits
Seniority
Mid-level, hands-on IC