Conseiller(ère) qualité et développement des compétences - entreprises
Core
Conduct file audits for the direct network and brokerage, evaluate member experience and advisory role quality via call listening, and ensure compliance with policies and procedures to add value for internal and external clients.
Role type
Quality and skills development consultant (corporate insurance)
Builds
Audit reports, feedback loops for agents/analysts, training materials, and optimized compliance methods
Domain
Insurance (corporate damage insurance) in Quebec, Canada
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
file auditing, call listening/evaluation, policy compliance enforcement, problem-solving, simplification and synthesis, training and coaching, Microsoft Office suite
Preferred skills
experience in training or coaching, ability to communicate complex concepts clearly
Technologies
Microsoft Office suite
Responsibilities
Conduct file audits for the direct network and brokerage; Evaluate member experience and advisory role quality through call listening; Ensure adherence to policies, procedures, and standards; Collaborate with managers and employees across services to provide audit feedback and coach agents/analysts; Contribute to improving the application of standards and optimizing methods and tools; Participate in training and coaching activities.
