Quality Analyst
Core
Monitoring and evaluating telephone and electronic interactions involving Adverse Events, Product Quality Complaints, Medical Information Requests, and General Inquiries to ensure regulatory compliance and quality standards.
Role type
Quality Analyst (Healthcare/Pharmacovigilance)
Builds
Quality assurance reports, compliance documentation, and continuous improvement initiatives for healthcare client programs.
Domain
Healthcare, Pharmacovigilance, Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Interaction monitoring, regulatory compliance knowledge, data analysis, report compilation, trend identification, process improvement, confidentiality management, Microsoft Office proficiency, call center technologies
Preferred skills
Healthcare professional registration (Nursing/Pharmacy), US healthcare systems knowledge, pharmacovigilance experience, internal auditing, training and coaching, English communication with US professionals
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams), Quality Monitoring System, Project Update System
Responsibilities
Conduct interaction monitoring and review documentation for adherence to guidelines; Identify quality issues and provide coaching/feedback; Participate in internal and external client audits; Score and document interaction results in the quality management system; Coordinate calibration sessions to ensure scoring consistency; Compile and report QA metrics and identify trends; Assist in certifying program staff.
Seniority
Individual Contributor
