Workforce Operations Team Lead
Core
Oversee workflow management, operational controls, quality assurance, compliance, and continuous process improvement for Commercial Card Servicing & Onboarding.
Role type
Senior IC workforce operations team lead
Builds
Operational efficiency, compliance adherence, and client experience in commercial card servicing
Domain
Financial services / Commercial card operations
Deliverable
dashboards & analysis
Required skills
workflow management, quality assurance, compliance monitoring, process improvement, workforce analytics, operational reporting, risk management, training coordination, cross-functional liaison
Preferred skills
commercial card/treasury experience, project management, problem-solving, procedure development
Technologies
N/A
Responsibilities
Oversee daily workflow and workload distribution; Monitor operational performance via KPIs and analytics; Conduct quality control reviews and audits; Manage complex client and operational escalations; Coordinate training and knowledge-sharing initiatives; Act as liaison between Operations, Product, Sales, and Risk teams; Prepare operational reports and dashboards.
Seniority
Senior, hands-on IC