Channels Process Management Manager
Core
Review, update, and maintain branch operating procedures to ensure clarity, accuracy, and compliance with bank policies while supporting branches with process guidance and identifying gaps or inefficiencies.
Role type
Manager, Channels Process Management
Builds
Branch operating procedures and operational frameworks
Domain
Banking / Financial Services / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process improvement, risk identification, stakeholder management, regulatory compliance, internal controls, change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and update branch operating procedures, provide process guidance to branches, identify process gaps and risks, align processes with policy and system changes, support branch readiness for changes, ensure strong internal controls, communicate process updates
Seniority
Manager, hands-on leadership