Collection Quality Junior Associate
Core
Reviewing and developing Standard Operating Procedures (SOPs) and Operational Guidelines to ensure compliance and operational excellence in collection workflows.
Role type
Junior Associate, Quality Assurance & Process Improvement
Builds
Updated SOPs, Continuous Improvement Plans, and Real-Time Monitoring system effectiveness
Domain
Financial Services / Collections / Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SOP development, risk assessment, audit readiness evaluation, workflow gap analysis, continuous improvement planning, policy review
Preferred skills
Corporate governance framework understanding, stakeholder liaison, data analysis
Technologies
Microsoft Excel, Google Sheets, Google Docs, Real-Time FC & DC Monitoring system
Responsibilities
Reviewing and updating SOPs and Operational Guidelines, serving as primary contact for internal/external audits, identifying workflow gaps from audit findings, implementing Continuous Improvement Plans, liaising between Internal Collection and QA teams, overseeing Real-Time Monitoring system implementation
Seniority
Junior, hands-on IC