Manager, Product Training and Quality
Core
Leading client-specific quality assurance and training initiatives, including monitoring, program development, and compliance activities for healthcare operations.
Role type
Manager, Product Training and Quality
Builds
Training programs, quality strategies, and operational performance improvements for clients
Domain
Healthcare / Quality Assurance / Training & Development
Deliverable
client delivery
Required skills
Training program development, quality monitoring, performance analysis, audit readiness, compliance management, SOP maintenance, root cause analysis, team coaching, metrics reporting
Preferred skills
Knowledge of US healthcare systems, pharmacovigilance, FDA regulations, contact center management systems
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams), contact center technologies, telephony systems
Responsibilities
Develop and enhance client training programs, define training plans and materials, monitor services for assigned projects, compile and report QA metrics, lead annual review of SOPs, assist with internal and external client audits, provide leadership and guidance to staff
Seniority
Manager, hands-on leadership
