Quality Analyst
Core
Develop and maintain knowledge articles, operational guidelines, and processes to ensure accuracy, quality, and compliance in IELTS operations and financial transactions.
Role type
Quality Analyst (Operations & Compliance)
Builds
Operational documentation (SOPs, process maps), financial quality controls, and audit-ready compliance frameworks.
Domain
Education services (IELTS) / Operations Management / Financial Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process documentation, Quality frameworks, Knowledge management, Financial process assurance, Compliance governance, Root cause analysis, Audit support, Data analysis, Coaching/feedback, Information security
Preferred skills
ISO 9001:2015 standards, MS Visio, MS Excel (formulas, pivot tables), Customer service principles
Technologies
MS Visio, MS Excel, MS Word, MS PowerPoint
Responsibilities
Develop and govern operational documents including SOPs and process maps; Monitor process activities to assess quality and identify improvement opportunities; Support internal and external audits by ensuring documentation compliance; Perform quality reviews of financial transactions, refunds, and reconciliations; Maintain master document control records and adherence to retention standards; Provide structured coaching and feedback to teams based on quality assessments.
Seniority
Mid-level (4-7 years experience, 2+ in quality control)