Quality Assurance Analyst - Swedish/ Norwegian/ Czech/ German speaker
On-site
Core
Audit frontline agent interactions across chat, call, and email channels to ensure compliance with SOPs and improve customer/vendor/rider experience.
Role type
Quality Assurance Analyst
Builds
Service quality improvements and actionable feedback for agents
Domain
Customer service operations / Delivery platform
Deliverable
dashboards & analysis
Required skills
Auditing, root cause analysis, stakeholder collaboration, data reporting, coaching, calibration
Preferred skills
Experience in quality assurance, auditing, or customer service
Technologies
QA monitoring tools