Compliance & Contact QA

569 open positions

Analyst, Quality Assurance AltisourceBengaluru, KA, in 1y Ensuring quality standards in US mortgage processes including eviction, sale, and closing activities through voice and non-voice audits.
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Anwendungsberater eHealth (m/w/d) Ulm, Donau, BADEN_WUERTTEMBERG 1y Consulting on process design for software-supported management of complaints, ideas, errors, and risks; leading solution implementation projects including documentation and customer acceptance; training users and performing minor system adjustments.
Lead - QA SutherlandJohannesburg, GP, za 1y Evaluate and document customer transactions to ensure accurate information, adherence to processes, and high customer experience.
Associate - Operations Wns-Global-ServicesSutherland NSW, NA, au 2y Ensure compliance with internal policies, external regulations, and information security standards while maintaining quality results and delivering service agreements.
Associate - Operations Wns-Global-ServicesSutherland NSW, NA, au 3y Ensuring regulatory compliance and delivering service agreements while maintaining quality standards in business operations.
Quality Manager TaskUsIND - Navi Mumbai - MUM 3y Champion operational excellence by monitoring program metrics, conducting quality audits, and driving service and process improvement programs to ensure consistent quality in customer interactions.
Quality Assessor - South Africa Wns-Global-ServicesCape Town, WC, za 3y Assess call centre interactions (calls, email, chat) to enhance customer experience, produce reports on customer journey trends, and drive continuous improvement in compliance and processes.
Quality Manager Wns-Global-ServicesCape Town, WC, za 3y Head of quality function ensuring best customer experience and providing insights to improve the customer journey for clients.
Quality Manager Wns-Global-ServicesCape Town, WC, za 3y Lead a team of quality managers to execute strategic goals, ensuring service delivery standards, compliance, and accuracy for WNS clients.
Junior Quality Manager - South Africa Wns-Global-ServicesCape Town, WC, za 3y Lead a team of quality assessors to provide reports, feedback, analysis, and insights to stakeholders, ensuring service-delivery standards and compliance.
Quality Assessor Wns-Global-ServicesCenturion, GP, za 3y Quality assess customer interactions across calls, email, and chat to enhance the customer experience journey and produce reports on trends.
Data Analysis QA Specialist Aurum AnalyticaRemote Audit, validate, and ensure the accuracy of feedback analysis reports and lead funnels for performance marketing campaigns in the real estate sector.
Quality Assurance & Learning Team Manager SunkingArusha, Tanzania Manage the day-to-day operations of the Quality Assurance (QA) and Learning team to ensure high-quality customer experiences and operational excellence.
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Job Oversee marketing and affiliate compliance, support the compliance department, and manage quality assurance for communications.
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Job Support the Safety, Quality & Insurance Department by maintaining statutory records, monitoring vessel compliance, analyzing safety incidents, and managing insurance claims for a global fleet.
Training Lead -Saudi National TabbyRiyadh, KSA Enhance live agent performance by analyzing CSAT and Quality scores to identify gaps and delivering targeted training programs to ensure exceptional service delivery.
Quality Assurance and Learning Assessor, Lome (Togo) SunkingLome, Togo Ensure customer satisfaction and equip customer service executives with the right knowledge and skills for efficiency.
2025-26_8_88 A quality assurance specialist contract at the European University Alliance EUNICoast, based at the University of the Balearic Islands (UIB). Universitat-De-Les-Illes-BalearsSpain $32k–$32k Establishing a centralised Quality Assurance Team and managing the Quality Assurance Committee to standardise processes and ensure compliance with European higher education policies across educational, research, and innovation activities.
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Job Support the Safety, Quality & Insurance Department by maintaining compliance records, monitoring vessel certifications, analyzing safety incidents, and managing insurance claims for the fleet.

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