Senior Manager- Quality Management
Core
Design, develop, and implement a comprehensive quality assurance management framework for service delivery operations, establishing standards and metrics to ensure excellence across diverse service portfolios.
Role type
Senior Manager, Quality Management
Builds
A robust Quality Assurance (QA) management function and team
Domain
Business Process Management / Service Delivery
Required skills
Quality framework design, metrics definition, audit execution, team building, stakeholder collaboration, continuous improvement, training needs analysis, data analytics
Preferred skills
Automation tools knowledge (RPA, GenAI), entrepreneurial mindset, cross-functional collaboration
Responsibilities
Design and implement QA management frameworks, define quality standards and metrics, conduct audits and reviews, build and mentor a QA team, partner with operations and delivery teams, monitor quality trends for process improvement
Seniority
Senior, hands-on leader with team management
