Analyst, Analytics & Metrics
Core
Drive quality and revenue assurance programs, establish control mechanisms to prevent revenue risks and compliance gaps, and act as an internal consulting partner to business stakeholders.
Role type
Business Transformation and Revenue Assurance Analyst
Builds
Process improvements and control mechanisms for the order-to-cash lifecycle
Domain
Financial services / Professional services
Deliverable
dashboards & analysis
Required skills
Business transformation, Business consulting, First principles thinking, Process management, Program management, Change management, KPI monitoring, Documentation (SOPs, process flows)
Preferred skills
Internal controls, Internal audit, B2B Sales processes, Salesforce CRM, CPQ, Data visualization, Tableau
Responsibilities
Engage with key stakeholders to understand pain-points in business models and operational processes; Drive quality and revenue assurance programs; Become a process SME for centralized quality checks; Develop documentation such as SOPs and user journey maps; Support workstream leads in implementation with program and change management; Monitor process KPIs and drive efficiency improvements; Maintain daily logs and draw tactical insights.