PMO Amélioration Continue / Qualité de Service IT H/F
Core
Partner with a dedicated service quality team to optimize dashboards, reporting, and communications for business units, challenging existing practices to enhance service delivery quality.
Role type
PMO / Service Quality Improvement Specialist
Builds
Optimized service quality reporting and communication frameworks
Domain
IT Service Management / Business Process Improvement
Deliverable
dashboards & analysis
Required skills
PMO methodology, Service Quality management, Continuous Improvement, ITIL Foundation, ServiceNow, Excel, PowerPoint, Word, Power BI
Preferred skills
Insurance industry experience, Information Systems understanding
Responsibilities
Audit existing service reports and dashboards, Identify improvement levers for incident/problem communication, Develop and lead continuous improvement action plans, Support Quality Referents in implementing best practices, Foster understanding between IT and business teams, Propose market-inspired new approaches
