Assistant Manager, People Development
Core
Establish training tools, coordinate internal technical training, lead quality assurance checks, and manage learning & development programs for a hotel property.
Role type
Assistant Manager, People Development (L&D & Quality)
Builds
Internal training programs, quality assurance initiatives, employee development plans
Domain
Hospitality / Hotel Operations
Required skills
Training program design, Quality assurance management, Performance review coordination, Stakeholder communication, Project management, Multicultural team leadership
Preferred skills
E-learning implementation, Strategic partner identification, Data analysis for quality metrics, Coaching and mentoring
Technologies
Trust You, Accor Academy, HERO Learning modules
Responsibilities
Compile and update technical training manuals, coordinate yearly performance reviews, lead quality assurance committee and audits, conduct internal training for departmental trainers, establish monthly training schedules, produce monthly quality and L&D reports, implement hotel L&D standards, coach managers and staff on training matters.
Seniority
Mid-level Manager, hands-on IC