Lead Talent Development Specialist - WIOA
Core
Reviews case files for compliance, manages customer eligibility, conducts trainings, and implements quality assurance plans for workforce development programs.
Role type
Lead Talent Development Specialist (Workforce Development)
Builds
Workforce development programs and training initiatives
Domain
Human Services / Workforce Development
Deliverable
dashboards & analysis
Required skills
Case file review, Quality assurance, Data entry, Training delivery, SOP creation, Eligibility determination, Data management, Communication, Customer service, Federal/state/local workforce law knowledge
Preferred skills
Experience in workforce or human services environment as reviewer/monitor/case manager
Responsibilities
Review case files to ensure compliance with contractual agreements, Perform case management and eligibility determination duties, Implement and enforce quality assurance plans, Compile data for reporting program progress, Conduct trainings and orientations, Recommend and implement corrective action plans, Create and monitor Standard Operating Procedures (SOPs)
Seniority
Mid-level, hands-on IC