Manager I, Training & Quality - Unilingual - Jamaica
Core
Overseeing and managing training and quality assurance programs to enhance employee skills and ensure consistent quality standards.
Role type
Manager I, Training & Quality
Builds
Training programs, quality assurance processes, and performance monitoring systems
Domain
Corporate Operations / Human Resources
Deliverable
dashboards & analysis
Required skills
Training program development, training delivery and facilitation, quality assurance processes, performance monitoring and evaluation, training needs analysis, continuous improvement, team management, reporting and documentation
Responsibilities
Design and develop training programs tailored to employee needs; deliver training sessions or coordinate delivery by trainers; establish and maintain quality assurance processes and procedures; design and implement performance monitoring systems; conduct ongoing analysis of training needs; evaluate and improve training programs and quality assurance processes; oversee a team of trainers or quality assurance specialists; prepare reports and documentation related to training activities and quality assurance findings
Seniority
Manager I, individual contributor with team management responsibilities
