Especialista de Excelencia Operacional
Core
Garantizar calidad y seguridad desde la excelencia operativa implementando procesos de mejora continua para la audiencia de conductores en Cabify.
Role type
Senior Operational Excellence Specialist (Driver Operations)
Builds
Operational processes, quality standards, and decision-making tools for driver acquisition and performance.
Domain
Mobility / Transportation / Operations
Required skills
Process mapping and documentation, Cross-departmental project management, Analytical planning and organization, Google Sheets/Excel, Tableau/Power BI, AI tools (N8N, Claude)
Preferred skills
N/A
Technologies
N8N, Claude, Tableau, Power BI, Google Sheets, Excel
Responsibilities
Propose and implement continuous improvement projects related to quality and safety for drivers. Track metrics for new driver acquisition across categories. Monitor and ensure compliance with quality standards in acquisition processes. Analyze driver performance to improve user experience. Manage relationships with suppliers associated with the role. Implement automation opportunities in internal processes. Develop analysis tools for decision-making in the area.
