Deputy Director, Operations and Quality Assurance
Core
Analytical and administrative support for HR operations, focusing on process improvement, quality assurance, and compliance within a public sector human resources department.
Role type
Senior IC operations and quality assurance analyst
Builds
Standard operating procedures, quality control tools, and compliance reports
Domain
Public sector / Human Resources / Operations
Deliverable
dashboards & analysis
Required skills
Process improvement, project management, quality assurance, compliance assessment, records management, data analysis, internal controls, audit coordination
Responsibilities
Review HR workflows to identify inefficiencies, lead projects to improve service delivery, evaluate accuracy of HR processes, maintain personnel records, prepare documentation for audits
Seniority
Senior, hands-on IC