Business Quality Specialist
Core
First line of defense for Business Quality in the Agency Distribution channel, monitoring compliance, mitigating risk, and driving process improvements.
Role type
Business Quality Specialist (Insurance)
Builds
Agency Distribution channel quality and compliance processes
Domain
Insurance / Agency Distribution
Deliverable
dashboards & analysis
Required skills
Insurance industry knowledge, Process improvement, Data analysis, Compliance monitoring, Stakeholder communication, Microsoft Office proficiency
Responsibilities
Monitor and validate abnormal trends using Predictive Modelling Tool, Coordinate with Business Units to verify findings, Review and process Policy Replacement cases, Check and update agent misconduct cases, Report policy violations and noncompliance, Assist Risk and Compliance with ad-hoc investigations
Seniority
Mid-level, hands-on IC