TEAM LEADER QUALITE
Core
Supervise transactional monitoring for one or more clients across multiple programs or business lines at a single site, overseeing on-site quality evaluators.
Role type
Quality Team Leader
Builds
Quality evaluations and performance analysis for assigned client portfolios
Domain
Quality Assurance / Transactional Monitoring
Deliverable
dashboards & analysis
Required skills
Transactional monitoring, team supervision, quality evaluation accuracy, performance analysis, employee development
Responsibilities
Supervise on-site quality evaluators, ensure evaluation accuracy across the portfolio, provide quality analysis on overall program performance, develop team members' skills