Quality Assurance Specialist
Core
Execute undercover hotel evaluations, analyze quality data to identify trends and root causes, and drive continuous improvement initiatives across business units.
Role type
Quality Assurance Specialist (Hospitality)
Builds
Quality metrics dashboards, targeted improvement reports, and training content aligned with luxury service standards.
Domain
Luxury hospitality / Quality Management
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause investigation, performance benchmarking, report development, stakeholder communication, process improvement
Preferred skills
Tableau, Power BI, Forbes Travel Guide standards knowledge, training collaboration
Technologies
Excel, Tableau, Power BI
Responsibilities
Perform unannounced undercover evaluations of hotel operations; Analyze evaluation data to identify trends and root causes; Develop dashboards and reports for quality metrics; Collaborate with training teams to co-develop improvement content; Conduct daily briefings with department leaders; Track progress on continuous improvement initiatives.
